Terms & Conditions

 

Credit/Debit Card Security

Our site does not store any sensitive customer information. All credit/debit card details are taken by PayPal.

 

Payment of Goods

Payment can be made by PayPal who accept all major credit/debit cards even if you don’t have a PayPal account.

 

Privacy Policy

When you place an order, we ask for your name, email address and delivery/invoice address. Without this information we will be unable to process your order. We ask for a contact telephone number in case there is a query or problem with your order. We do not make your details available to any other company except the company fulfilling the order and will not add you to our mailing list unless you choose to subscribe.

 

Delivery in the United Kingdom

We aim to send orders out within 5 working days.  The published price includes packaging, but does not include delivery which is payable extra.  £10 for every order up to £250.  Delivery is free for orders above £250.  All delivery dates are quoted in good faith but we can have no liability for any delay in delivery.

The customer is responsible for inspecting the goods upon delivery and any shortage or defect must be reported in writing within 3 working days of the delivery date.

If for any reason your package has not reached you within 10 working days from the date of your order please notify us immediately. We cannot be responsible for claims of lost packages made after two weeks from the date of your order.

 

International Postage

At present we are not able to dispatch internationally.  For large orders over £500 please contact us for a personalised quote on admin@patternspy.com.

 

 

Returns and Refunds within the United Kingdom

If for any reason you decide to return unopened rolls of wallpaper, in perfect condition, we will give you a full refund with the exception of any postage paid. However, the goods must be returned to us, in the same condition you received them, within 14 days of purchase. In addition you will  need to notify us of your intent to return the goods by email to sales@patternspy.com.  Please note that you will be responsible for the cost of returning the goods unless we delivered the item to you in error or the goods are faulty. Any damaged goods must be reported to us within 3 days of receiving the order Your right to return goods is protected under the EU Distance Selling Directive.

Unfortunately as fabric is cut to length to order, we are unable to offer any refunds unless the fabric is faulty.  In this instance, the fault must be reported to us within 3 days.

 

Force Majeure

We can not accept liability if the manufacturer is prevented from supplying goods on account of force majeure which includes but is not limited to, extreme weather conditions, act of God, war, terrorism, strikes or difficulty in obtaining materials and labour.  In any of these circumstances we reserve the right to cancel the order and return payment.

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